FAQ
Q1. How long does shipping take after placing an order?
We will ship within 2–5 working days after receiving your order. You will receive a tracking number notification once it’s shipped. (Delivery time may vary due to courier logistics and weather conditions.)
Q2. Can I return or exchange an item?
We accept returns and exchanges within 7 days of receiving the product. Please ensure the item is in brand new condition with complete packaging and no signs of wear. For full details, please refer to our Return & Exchange Policy.
Q3. Are the products on the site all in stock?
Unless otherwise indicated as “sold out” or “pre-order,” all products are in stock. If an item is out of stock, it will be marked accordingly and cannot be added to cart.
Q4. Do you offer international shipping?
Yes, we ship internationally. Shipping fees are calculated at checkout. For any special shipping inquiries, feel free to message us via Instagram or email.
Q5. Do you offer gift wrapping?
Yes! All our products come in brand-designed packaging. If you’d like to add a card or special wrapping, please leave a note at checkout or message us on Instagram.
Q6. How can I contact customer service?
You can reach us via:
• Instagram: @aisle.by.abcense
• Email: aisle@abcense.com
We usually respond within 1–2 working days.